Terms & Conditions

Terms & conditions

The following terms and conditions are designed to ensure that your stay is as comfortable and enjoyable as possible. Please ensure that you read them carefully and understand them. Failure to comply with the terms of this policy may be considered a breach of contract and a guest being asked to leave the property.

Payment

  • Berkshire Rooms accepts the following methods of payment:-
  • Credit and Debit cards: Visa, MasterCard, Switch (no charge is made)
  • Company Cheque in Pounds Sterling
  • Bank Transfer in Pounds Sterling
  • Berkshire Room’s Bank details are available upon request.
  • Unless otherwise agreed, no accommodation will be provided unless we have received cleared funds in advance of the Check In Date.
  • A credit card number is required at the time of reservation, for confirmation and security purposes and for any additional charges that may be incurred during your stay.

Arrivals and Departures

  • Apartments are available from 15:00 on the day of arrival and check outs are by 10:00 on the day of departure.
  • All additional hours will be charged as one day, unless otherwise agreed.
  • For a check in required before 12.00, booking and paying for the apartment for the night before would be necessary. For a check in after 12.00 midday and before 15.00 then a £15 charge would be incurred and is only subject to availability and not guaranteed.
  • We will always be as flexible as possible.
  • Please contact our Reservations Team on 01344 360077 if you wish to change your check in and/or check out times.

Cancellation Policy

  • For bookings of 1-6 nights the cancellation policy is 48 hours
  • For bookings of 7 -14 nights the cancellation policy is 7 nights
  • For bookings of 15 to 90 nights the cancellation policy is 14 nights
  • For bookings of 90 nights plus the cancellation policy is 30 nights
  • (Unless otherwise agreed).

No Show Policy

  • In the event that you are unable to complete your booking, please advise the Reservations Team immediately on 01344 360077.
  • We reserve the right to make a relevant charge, depending on the timescale involved.
  • Details will be explained to you upon making your initial booking.

Keys, Electronic Fobs & Car Park Access Cards

  • Unless otherwise agreed, Berkshire Rooms will issue to you one set of keys as standard.
  • Guests are required to return all keys, fobs and car park access cards immediately upon checking out of the property.
  • If you lose the property keys, you must notify Berkshire Rooms immediately, who will replace the keys at a minimum charge of £50 per set of keys (costs may  vary depending upon the property).
  • If you lose the fobs or car park access cards, a charge of £80 will be made for the replacements.

Car Parking

  • Please use the designated car parking space at the property car park and do not block any main entrances or exits.
  • Berkshire Rooms accept no liability whatsoever for any damage, theft, vandalism or any other act of any third party which may cause loss or damage to a vehicle during a rental period whether a vehicle is using off-road, underground or on-road parking.
  • The guest accepts all risks of car parking.
  • In buildings where a permit must be displayed and we have provided you with one, it is your responsibility to display the permit. Whether or not you have displayed the permit and you receive a parking ticket, you must resolve this directly with the Ticket Issuing Company.
  • There is sometimes a restriction of No Parking for vans and commercial vehicles at some of our locations. Please check this at the time of booking.

Insurance and Liability

Berkshire Rooms cannot be held responsible in any way for loss of or damage to contents, furniture, fittings or any other personal belongings at the apartment locations. Berkshire Rooms cannot be held responsible for any acts or defaults carried out or caused by third parties. You are advised to ensure that your own insurance policies cover loss or damage to personal property during your stay. You are also advised to take out adequate travel and personal insurance cover.

Additional Booking Conditions

  • Additional mid week housekeeping cleaning and linen refreshing will incur a charge of between £40 and £60, depending on the size of the property.
  • Please contact our Reservations Team on 01344 360077 for information.
  • In the event that the property is found to be excessively dirty upon servicing or check out Berkshire Rooms reserves the right to charge for additional cleaning fees.
  • Some of our Properties are Pet Friendly, please contact our Reservations Team on 01344 360077 for information.
  • If pets do stay at one of our apartments, an additional booking charge of £75 for the fumigation of the property will be charged. Additionally, a booking deposit of £200 will be charged, in case of damage caused by the pet, refundable if not required.
  • Berkshire Rooms reserves the right to charge the guest any costs required to repair or replace any damage caused by the guest or guests or pets to the property or its contents, furniture or fittings during the guest’s period of stay.
  • For the safety and comfort of all our guests all the apartments are strictly non smoking.
  • Berkshire Rooms reserves the right to charge for specialist cleaning of any property where smoking has taken place. The costs may vary depending on the property and pollution caused.

Health & Safety

  • Guest safety and security are our priority.
  • All accessible windows and doors at your apartment should be securely shut when you are away from the property.
  • It is your responsibility to insure all personal belongings that you bring to the property to their full market replacement value and keep any valuable possessions and IDs in a safe place.
  • You should not, nor permit, anyone except authorised maintenance staff, to interfere with any electrics, plumbing, heating or fixtures and fittings at the apartment.
  • All appliances must be used strictly in accordance with the manufacturer’s manual. If no manual is present, please call the Reservations Team on 01344 360077.
  • It is the your responsibility to ensure that you turn off all electrical/gas appliances when they are not in use and always turned off before you leave the property.
  • It is the your responsibility to keep the property tidy and free of hazardous objects at all times and to not leave it in a condition that would make it unsafe for our staff, other guests or themselves.
  • You should ensure that you and your visitors are familiar with the fire escape routes in the building you are occupying. Fire doors and fire exits must be kept clear of obstructions at all times. On discovering a fire or on hearing the fire alarm, you should call the fire service by dialing 999 and evacuate the building by the nearest fire escape. You should then await further instruction from the Fire Officer in control of the emergency.
  • Do not attempt to re enter the building until told that it is safe to do so.

CODE OF CONDUCT

You must not:-

  • use the Property or allow others to use the Property in a way which causes a nuisance, annoyance or damage to neighbouring, adjoining or adjacent property, or to the owners or occupiers of them.

This includes any nuisance by noise.

  • use the property for any illegal, immoral or improper purposes.
  • use or consume in or about the Property any drugs listed in the Misuse of Drugs Act 1971 or any other controlled substance, the use of which may from this time on be prohibited or restricted by statute.

Extending Your Booking

  • Any extensions must be made via Berkshire Rooms or its booking agent and confirmed via email or fax.
  • Any bookings taken with the option to extend should notify the Reservations Team on 01344 360077 of any extension dates, a minimum of seven days prior to your original departure date.

Disability/Medical Problems

If you or any member of your party has any medical problem or disability which will require additional facilities during your stay, please tell us at the time of your booking. If we reasonably feel unable to properly accommodate the particular needs of the person concerned, we reserve the right to decline the reservation or, if full details are not given at the  time of booking, cancel the booking when we become aware of these details.

Special Requests

We care about the comfort and security of our guests. If you have any special requests, please advise us at the time of booking. Although we will endeavour to comply with any special requests, we cannot guarantee that the request will be met. Our failure to meet any special requests will not be a breach of contract on our part.

Noise

In consideration of other residents, you should keep noise levels at a minimum during your stay and be conscious of actions which could be considered a nuisance or an annoyance to anyone occupying a neighbouring property.

Lost Property

  • Any items left in the apartment, or Post/Letters that arrive after your departure, will be kept for 10 days only and then disposed of accordingly if unclaimed.
  • Food Items will be disposed of immediately.
  • Please contact the Reservations Team on 01344 360077 if you believe you have left something in the apartment after vacating.

Maintenance & Viewings

  • We retain the right to allow potential guests to view our properties as long as we give you 24 hours notice.
  • Maintenance and other contractors have a right to enter the properties for ongoing maintenance and safety checks. We will give you as much notice as possible, depending on the reason for entry.

Berkshire Rooms Website  

Every effort has been made by Berkshire Rooms to ensure that the information and images on its website and other media are accurate. All such information and images are subject to change without notice. All bookings, including those booked on Berkshire Room’s website or any other booking channel or media are subject to these terms and conditions. Please ensure you are fully aware and understand both the cancellation and no show policies.