Terms & Conditions

Terms & conditions

The following terms and conditions are designed to ensure that your stay is as comfortable and enjoyable as possible. Please ensure that you read them carefully and understand them. Failure to comply with the terms of this policy may be considered a breach of contract and a guest being asked to leave the property.

1. Payment

1.1    Berkshire Rooms accepts the following methods of payment: -

1.2    Credit and Debit cards: Visa, MasterCard, Switch (no charge is made).

1.3    Payment is made via a secure online payment link, emailed to the lead guest.

1.4    Bank Transfer in Pounds Sterling

1.5    Berkshire Room’s Bank details are available upon request.

1.6    Unless otherwise agreed, no accommodation will be provided unless we have received cleared funds in advance of the Check in Date.

2. Arrivals and Departures

2.1     Upon arrival:

·       Please only take the set of keys with your designated key tag number, this will be stated on your arrival’s information, please note, this number will not                              be your property number. Any other sets of keys are to be returned to key safe.

·       Check-in is available from 15:00hrs on the day of arrival.

·       If you require early check in, before 12.00hrs, the booking and charge would be required to commence from the night before. For a check in after 12.00 midday and          before 15.00hrs then a £25 charge would be incurred and is only subject to availability and not guaranteed.

2.2     Upon departure:

·        Check out by 10:00am on the day of departure. If you require a late check out, please contact our reservations department who will check availability and if                       charges will apply. 

.        To close all windows in the apartment/house.

·        To remove excess rubbish and place in the relevant bins/bin shed. Charges may apply if excess rubbish is found upon check out clean.

·        To lock up the apartment/house and return all keys/fobs/permits/remotes to location stated in your departure instructions.

·        Please contact our Reservations Team on 01344 360077 if you wish to amend your check in and/or check out times.

3. Cancellation Policy

3.1    For bookings of 1-6 nights the cancellation policy is 48 hours

3.2    For bookings of 7 -14 nights the cancellation policy is 7 nights

3.3    For bookings of 15 to 89 nights the cancellation policy is 14 nights

3.4    For bookings of 90 nights plus the cancellation policy is 30 nights

4. No Show Policy

4.1    If you are unable to complete your booking, please advise the Reservations Team immediately on 01344 360077.

4.2    We reserve the right to make a relevant charge, depending on the timescale involved, please see cancellation policy above.

4.3    Details will be explained to you upon making your initial booking.

5. Keys, Electronic Fobs, Permits & swipes/remotes.

5.1     Unless otherwise agreed, Berkshire Rooms will issue to you one set of keys as standard.

5.2     Guests are required to return all keys, permits, fobs and swipes immediately upon checking out of the property.

5.3     If you lose any of these items you must notify Berkshire Rooms immediately, who will organise a replacement, minimum charge of £50 upwards per set of keys                (costs may vary depending upon the property, you will be notified of the correct charge when reported).

5.4     If you lose the fobs, permits or remotes, a minimum charge of £80 upwards will be made for the replacements (costs may vary depending upon the property, you            will be notified of the correct charge when reported).

6. Parking

6.1     If you have reserved a parking bay, please use your designated parking space, at the property car park, and do not block any main entrances or exits.

6.2     Vehicle registration numbers must be registered with us before arrival to avoid being ticketed.

6.3     If you are due to receive visitors and they would like to park their vehicle, please check with our reservations team first for availability and if vehicle will be                        required to be registered.

6.4     Any vehicle parked without being registered beforehand will be ticketed.

6.5     Berkshire Rooms accept no liability whatsoever for any damage, theft, vandalism, or any other act of any third party which may cause loss or damage to a vehicle            during a rental period whether a vehicle is using off-road, underground, or on-road parking.

6.6     The guest accepts all risks when parking a vehicle.

6.7     In buildings where a permit must be displayed and we have provided you with one, it is your responsibility to display the permit. Whether or not you have                        displayed the permit and you receive a parking ticket, you must resolve this directly with the Ticket Issuing Company.

6.8     There is sometimes a restriction of No Parking for vans and commercial vehicles at some of our locations. Please check this at the time of booking.

7. Insurance and Liability

7.1     Berkshire Rooms cannot be held responsible in any way for loss of or damage to contents, furniture, fittings, or any other personal belongings at the apartment              locations. Berkshire Rooms cannot be held responsible for any acts or defaults carried out or caused by third parties.

7.2     You are advised to ensure that your own insurance policies cover loss or damage to personal property during your stay. You are also advised to take out adequate             travel and personal insurance cover.

8. Housekeeping

8.1     Your housekeeping schedule will usually be discussed with you prior to your arrival, however, if you are unaware of when you service clean will be, please                         contact our housekeeping department on 01344 360077.

8.2     Please place personal belongings away and all tabletops, worktops, and floors to be kept clear as much as possible to enable housekeepers to complete a                         high quality and efficient clean.

8.3     If you do not have a service clean included with your booking and would like to add this option. Please contact the reservations team on the above number for a               quote.

8.7     Due to Fire regulations, the storage or use any of your personal furniture or white goods in our properties is not permitted.

9. Damages

9.1     If we receive reports that the apartment and its contents are not being cared for then we have the right to impose charges for necessary, fix or replacement.

9.3     If we find that you are using or storing any furniture or white goods in our properties, we will be asking you to remove the items straight away. Also, if we find                  any damage, due to storing these items, there will be a personal charge.

9.4     When you check out of our properties, we ask that you remove all your personal belongs, if you fail to do this you will be charged.

9.5     Due to possible damages to carpet/flooring, we kindly request that all existing furniture in the property must be kept in its original placing and not moved around.

10. Pets

10.1   Some of our Properties are Pet Friendly, please contact our Reservations Team on 01344 360077 for information.

10.2    If we can offer you a pet friendly property, additional charges will apply: £175 plus vat for the fumigation of the property, and a deposit of £200 per pet, in case                of damage caused by the pet, refundable if not required after checkout clean has been conducted.

10.3    Pets are not permitted in any communal gardens/areas that may be available, unless otherwise stated. Please walk them away from the property block.

10.4    Please be mindful of other residents with regards to any possible nuisances/noises your pet/s may cause.

11. Smoking


11.2    Berkshire Rooms reserves the right to charge for specialist cleaning of any property where smoking has taken place. The costs may vary depending on                              the property and pollution caused.

11.3    If evidence is found of smoking or of any drug use, this will be reported to the appropriate authority, and you may be asked to leave. No refund will be provided                of any outstanding stay under these circumstances.

12. Health & Safety

12.1    Guest safety and security are our priority.

12.2    All accessible windows and doors at the apartment/House should be securely shut when you are away from the property.

12.3    It is your responsibility to ensure all personal belongings that you bring to the property are insured to their full market replacement value and keep any                              valuable possessions and IDs in a safe place.

12.4    You should not, nor permit, anyone except authorised maintenance staff, to interfere with any electrics, plumbing, heating or fixtures and fittings at the                              apartment/House.

12.5    All appliances must be used strictly in accordance with the manufacturer’s manual. If no manual is present, please call the Reservations Team on 01344                            360077.

12.6     It is your responsibility to ensure that you turn off all electrical/gas appliances when they are not in use and always turned off before you leave the property.

12.7    You should ensure that you and your visitors are familiar with the fire escape routes in the building you are occupying. Fire doors and fire exits must be always                  kept clear of obstructions. On discovering a fire or on hearing the fire alarm, you should call the fire service by dialling 999 and evacuate the building by the                      nearest fire escape. You should then await further instruction from the Fire Officer in control of the emergency.

12.8    Do not attempt to re-enter the building until told that it is safe to do so.

13. Code of Conduct

13.1       You must not: -

·         Use the Property or allow others to use the Property in a way which causes a nuisance, annoyance, or damage to neighbouring, adjoining or adjacent property, or            to the owners or occupiers of them.

·         Conduct your own business from our properties.

·         Move existing furniture around or bring in your own furniture/white goods.

·         Host parties of any kind.

13.2   This includes any nuisance by noise.

·         Use the property for any illegal, immoral, or improper purposes.

·         Use or consume in or about the Property any drugs listed in the Misuse of Drugs Act 1971 or any other controlled substance, the use of which may from this                    time on be prohibited or restricted by statute.

14. Noise

14.1   In consideration of other residents, you should keep noise levels at a minimum during your stay and be conscious of actions which could be considered a                             nuisance or an annoyance to anyone occupying a neighbouring property.

15. Communal gardens/areas

15.1   Please feel free to enjoy the communal areas some of our locations have to offer. Please be respectful of other residents and follow the rules below as well as                 any rules displayed within the area:

·         No dogs

·         No ball games.

·         No climbing of trees/fences or other fixtures

·         No parties or social gatherings

·         No BBQs

16. Extending Your Booking

16.1   Any extensions must be made via Berkshire Rooms or its booking agent and confirmed via email with as much notice as possible to avoid disappointment.

16.2   Any bookings taken with the option to extend should notify the Reservations Team on 01344 360077 of any extension dates, a minimum of seven days prior to               your original departure date or period discussed at time of booking.

17. Disability/Medical Problems

17.1   If you or any member of your party has any medical problem or disability which will require additional facilities during your stay, please notify us at the time of                 your booking. If we reasonably feel unable to properly accommodate the needs of the person concerned, we reserve the right to decline the reservation or, if full             details are not given at the time of booking, cancel the booking when we become aware of these details.

18. Special Requests

18.1   We care about the comfort and security of our guests. If you have any special requests, please advise us at the time of booking. Although we will endeavour to                 comply with any special requests, we cannot guarantee that the request will be met. Our failure to meet any special requests will not be a breach of contract on               our part.

19. Lost Property

19.1   Any items left in the apartment, or Post/Letters that arrive after your departure, will be kept for 10 days only and then disposed of accordingly if unclaimed.

19.2   Food Items will be disposed of immediately.

19.3   Please contact the Operations Team on 01344 360077 if you believe you have left something in the apartment after vacating.

20. Maintenance & Viewings

20.1   We retain the right to allow potential guests to view our properties if we give you 24 hours’ notice.

20.2   Maintenance and other contractors have a right to enter the properties for ongoing maintenance and safety checks. We will give you as much notice as possible,               depending on the reason for entry.

21. Waste and recycling

21.1   Please kindly make use of the refuse and recycling bins provided responsibly. We at Berkshire Rooms are conscious about the environment and recycling                           responsibly has a large impact. All information regarding what items can be recycled will be on the local council website.

21.2   If we have been provided evidence that recycling has not been carried out and a specialist company is required to be brought in to rectify, the offending person/s               will be charged accordingly.

22. Berkshire Rooms Website  

22.1   Every effort has been made by Berkshire Rooms to ensure that the information and images on its website and other media are accurate. All such information and             images are subject to change without notice. All bookings, including those booked on Berkshire Room’s website or any other booking channel or media are                       subject to these terms and conditions. Please ensure you are fully aware and understand all above. If you are unsure or require further information, please do not             hesitate to contact us.

                                                                           We wish you a pleasant stay with us.