FAQs

FAQ

(Last Updated May 25, 2018)

What is a Serviced Apartment?

A serviced apartment is a residential property, let out on a nightly, weekly or monthly basis and serviced weekly. Just as you would expect from a hotel. Furnished to high standards, there is a variety of property types and sizes to provide you with a spacious home from home experience without the confines of a hotel room.

What are the Financial Savings of choosing Serviced Accommodation?

Our serviced properties are very competitively priced compared to hotels. Stays of over a week even more so. Many properties are individually priced and our sales team will be happy to discuss rates to suit your location and budgetary requirements.

Why should I choose a Serviced Apartment?

The benefits of choosing serviced accommodation over hotels are many, space being the greatest, With a one bedroom apartment, for example, you will have living space, a kitchen plus the bedroom and bathroom compared with the bedroom and ensuite you get with a hotel. They have as standard, satellite TV and broadband internet. Further savings can also be made as the properties enable self-catering in the fully fitted kitchens.

What can I expect from my Serviced Apartment?

You can expect a real home from home experience. Our apartments and houses are chosen and furnished with comfort and convenience in mind. We aim to deliver first class service from enquiry through to departure and are driven by customer satisfaction. All of our properties feature SKY HD TV, broadband wireless internet, fully equipped kitchens.

Is there a Minimum Length of Stay?

It’s usually one night. At weekends it may be two or three nights. Please talk to our Reservations Team on 01344 360077 to discuss your needs.

Are there any hidden costs?

There are no hidden costs. We take care of all the bills, from heating to the internet. Every apartment is equipped with a pay as you go style landline phone, this requires an account to be opened by the guest with GOTALK and all calls from this phone are deducted from the account.

Do you offer discounts on longer stays?

Yes, discounts are offered for long term bookings. Our Reservations Team will be happy to calculate discounts and rates for you depending on the length of your enquiry.

How do I pay?

Payment can be made by Credit or Debit card, Cheque (requires clearance before check-in), Travellers Cheques, Cash, Company Invoice or paid directly into our bank. Payment is required prior to check in.

Can I view the Apartment before deciding?

We will do our upmost to ensure you are able to view your property before you commit if you wish to do so. If the property is currently occupied, then a viewing of a similar property may be arranged. Our sales team will arrange this for you

How do I make a Reservation or Booking?

As soon as you are interested please give us a call. If you are not sure about certain elements of your requirement we will be pleased to help, just call the Reservations Team who will assist you with your enquiry. Online booking and payment are also available.

Is there anything else I can pre-book?

If you are flying into the country we can organise a taxi to meet you at arrivals. If you have a special request let us know and we will do our best to arrange that for you.

How do I check into my apartment?

You will be sent the address of your property upon booking and our operations team will contact you to agree how you wish to Check In.

What time is your office open until?

Our office is manned from 08:30 until 19:00 Monday – Friday. The phones are manned outside of these hours and we are able to take your calls. The automated answering system will inform you of the number to ring.

When do I need to Check In and Check Out by?

Unless otherwise pre-arranged the earliest check-in time is 15:00, check out is by 10:00.

By email at: info@BerkshireRooms.co.uk

Call us at: +44 (0) 1344 360077

Write to us at: Berkshire Rooms Limited, Lexham House, Forest Road Binfield, Bracknell, Berkshire, RG42 4HP